1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  3. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  4. Where can I go for support for my mental health as a parent?

    Advice and Information -

    It's so important that you feel supported as a new parent. Read the article below to find out where you can go to get the help you need.

  5. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  6. Someone I love has died - where can I find support

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  7. What is domestic abuse and how can I get support?

    Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

  8. Getting the most out of the virtual health and care experience

    Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  9. What support can I get as a carer?

    Advice and Information -

    Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

  10. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  11. What should I expect after being referred for mental health support?

    Advice and Information -

    Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health.

  12. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  13. What is Monkeypox and who can get a vaccine?

    Advice and Information -

    Find out the signs and symptoms of monkeypox, what to do if you think you have it and who is eligible for a vaccine.

  14. How to access mental health support if you're lesbian, gay, bisexual or transgender

    Advice and Information -

    If you are struggling, feel alone or need a little help, then check out our guide on how you can get the support you need.

  15. What is Long Covid and what help is available?

    Advice and Information -

    Confused about Long Covid? Find out the common symptoms and how to get support.

  16. Does the NHS have to provide an interpreter?

    Advice and Information -

    Do you know about your rights to language support in NHS settings?

  17. How can you find an NHS dentist?

    Advice and Information -

    Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems.

  18. Patient Experience Report 2022/2023 Quarter 1

    Report -

    A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April–June 2022. We found that 427 (71%) local residents reviewed positively with star rating 4-5, 27 (5%) neutral with star rating 3 and 146 (24%) negative with star rating 1-2.

  19. Patient Experience Report 2021/2022 Quarter 4

    Report -

    A patient experience report with 602 reviews collected, covering the period from January – March 2022. We found that 410 (68%) reviews were positive with star rating 4-5, 24 (4%) neutral with star rating 3 and 168 (28%) negative with star rating 1-2.

  20. Enter & View Report: Jansondean Nursing Home

    Report -

    Due to the COVID-19 restriction, we conducted a virtual Enter & View visit to Jansondean Nursing Home via Zoom and arranged telephone calls with residents. We found there was a positive atmosphere throughout the home and the residents appeared to be completely at ease in the presence of staff. The general atmosphere appeared to be positive and friendly.

  21. Enter & View Report: Coloma Court

    Report -

    We conducted a virtual Enter & View visit (online and telephone) of Coloma Court, a nursing and residential care home in West Wickham, Bromley. We found that there were mixed reviews regarding the home amongst the staff, relatives and resident's feedback.

  22. Healthwatch Bromley is closed Friday 16th – Monday 19th September

    News -

    Healthwatch Bromley is closed from Friday 16th – Monday 19th September due to Her Majesty Queen Elizabeth II’s State Funeral. Please email or leave a voice message and we will get back to you on our return.

  23. Get Help With the Cost of Living

    News -

    If you don’t have enough to live on, you might be able to get help from the government or your local council to afford essentials like bills and food. This includes the Household Support Fund and Cost of Living Payments.

  24. My Involvement Profile – access or support needs

    News -

    When you’re asked about your access or support needs, do you ever feel tired and annoyed at having to repeat them, yet again?

  25. How to find your local NHS Service in South East London

    News -

    Please see below information on how to find your local NHS Service in South East London:

  26. Download Free NHS Weight Loss Plan To Help You Start Healthier Habits

    News -

    Download free NHS Weight Loss Plan to help you start healthier habits

  27. Can you help King’s Improvement Science explore patient experiences and preferences when waiting for heart surgery at South-East London hospitals?

    News -

    King’s Improvement Science want to know what it is like waiting for elective (non-emergency) heart surgery at Royal Brompton and Harefield Hospitals, Guy’s and St Thomas’s Hospital, and King’s College Hospital – and what could make the experience better.

  28. The NHS Is Contacting People At The Highest Risk Of Exposure To Monkeypox To Come Forward For Vaccination.

    News -

    Find out more about which groups are at risk, what the symptoms are and where you can find the latest info:

  29. The cost-of-living crisis: Implications for Londoners’ public mental health

    News -

    Download the latest briefing on the cost of living crisis.

  30. Your Local Pharmacist Is Your First Port Of Call With Minor Health Concerns

    News -

    Do you have minor health concerns? Start with contacting your local pharmacist.

  31. Latest information about COVID-19 vaccination and testing services in South East London.

    News -

    Find the latest information about COVID-19 vaccination and testing services in South East London.

  32. Bromley GP Primary Care is Open For You

    News -

    The new Bromley health campaign, #YourPrimaryCare, has launched to let residents know that their GP practice is open and here for you and your family.

  33. Enter & View Report: Fairmount Residential Care Home

    Report -

    We conducted a virtual Enter & View visit (online and telephone) of Fairmount Residential Care Home, a nursing and residential care home in Bromley. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as Covid-19 precautions.

  34. Volunteer Post as Healthwatch Bromley Committee Member

    News -

    The Healthwatch Bromley (HWB) Committee is an advisory body, supporting the staff and volunteers in Your Voice in Health and Social Care (YVHSC) to deliver local Healthwatch activities in Bromley, using their professional and personal experience and local knowledge.

  35. Bromley Y – Training For Young People And Parents

    News -

    Bromley Y is providing a wide range of free webinars for young people and parents, including topics such as: emotionally based school avoidance; managing academic stress; low mood; anxiety; and worry.

  36. The Bromley Children Project

    News -

    The Bromley Children Project (BCP) offer a wide range of free parenting courses and seminars and support from before birth to 18 years and beyond!

  37. Mayor of London’s Cost of Living Hub

    News -

    The Mayor of London has launched a new Cost of Living Hub for Londoners facing financial hardship. You can get advice about benefits, dealing with debt, financial management and mental health support
    Visit

  38. ‘What should happen if you or someone you know experiences a fragility fracture?’- a patient and carer resource

    News -

    The Royal College of Physicians (RCP) has recently published a resource aimed at patients and carers for the Fracture Liaison Service Database (FLS-DB)

  39. Improving The Patient Journey For People With Musculoskeletal Conditions (MSK)

    News -

    Do you have lived experience of musculoskeletal conditions (MSK)?

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  40. Covid-19 GP Access in Bromley

    Report -

    We embarked on a joint project with fellow South East London Healthwatch's to assess patients’ experience of access to primary care from July 2021. We gathered the feedback of 149 residents and inspected 43 websites of local NHS GP practices in Bromley.

  41. Enter & View Report: Sundridge Court Nursing Home

    Report -

    We conducted an Enter & View visit of Sundridge Court Nursing Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as Covid-19 precautions. We found that the home has a good quality service for it's users, staff and relatives.

  42. Enter & View Report: Prince George Duke of Kent Court

    Report -

    We conducted an Enter & View visit of Prince George Duke of Kent Court. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as Covid-19 precautions. We found that the majority of residents feel happy, comfortable and secure at the home.

  43. Enter & View Report: Oatleigh Care Ltd.

    Report -

    We conducted a virtual Enter & View visit (online and telephone) of Oatleigh Care Ltd. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as Covid-19 precautions.

  44. Bromley Well – Long Term Conditions Service

    News -

    Bromley Well is a service that supports people with long term conditions. Check out their summer newsletter for upcoming workshops!

  45. Join the Forum for Ethnic Carers of People living with Mental Illness – Friday 24th June 10:30 AM

    News -

    The online ethnic carer forum provides an opportunity for people from diverse backgrounds who care for someone with a mental illness to learn more about how mental health works with race and ethnicity.