Covid-19 GP Access in Bromley
We embarked on a joint project with fellow South East London Healthwatch's to assess patients’ experience of access to primary care from July 2021. We gathered the feedback of 149 residents and inspected 43 websites of local NHS GP practices in Bromley.
Key Findings:
- Website review highlighted areas of good practice such as clarity of information about how to book and cancel appointments, how to leave feedback, hours of operating and other services available for patients such as pharmacies.
- The majority of the websites provided tools to help access to adjust text, font, and other design elements. People could also translate the website text into over 100 languages.
- Despite the information being available on GP practice websites, only 42 people who responded to our survey were aware of face-to-face appointments.
- Only 35% were aware they could email the doctor/practice and only 25% were aware of video appointments.
- Only 33% of respondents reported their experience of booking a GP appointment ‘Very good’ and ‘Fairly good’.
Downloads
If you need this document in a different format, please email info@healthwatchbromley.co.uk or call 020 388 60752.
File download
Covid-19 GP Access in Bromley
