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We conducted an Enter & View visit looking at the care and support provided at Florence Nursing Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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A patient experience report with 602 reviews collected, covering the period from October-December 2018. We found that 484 (80%) were positive and 118 (20%) were negative experiences of service provision. -
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We carried out a research project in the London Borough of Bromley considering the health and social care needs and experiences of seldom heard communities through contacting different faith groups and engaging with communities that may not be regular service users. -
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We conducted an Enter & View visit looking at the care and support provided at Glebe Court Nursing Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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Our annual report includes how we have engaged and supported people over the year. -
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People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
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Our report consists of research where we aimed to obtain views and experiences of South East London residents to support local implementation of the NHS Long Term Plan. -
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We collected local views on the Long Term Plan through surveys, focus groups and events between April and May 2019, to give tens of thousands of people the opportunity to help local hospitals, GP surgeries and community services hear about the changes people would like to see happen. -
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We conducted an Enter & View visit looking at the care and support provided at Lauriston House Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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We conducted an Enter & View visit looking at Bromley Well. Their aim is to help the local population to stay both emotionally and physically well and to remain independent. Four Enter & View visits on four Bromley Well workshops were conducted over a one month period in June across varied locations. The workshops were evaluated through the use of a bespoke observation sheet, together with client and staff feedback forms. -
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Our annual report aims to highlight the impact of health and social care services within the Borough of Bromley over the period of April 2018 - March 2019. We gathered a total of 2,193 patient responses, 1,794 which are positive and 399 which are negative. -
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A patient experience report with 603 reviews collected, covering the period from January-March 2019. We found that 443 (73%) were positive, neutral 81 (14%) and 79 (13%) were negative experiences of service provision. -
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Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
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We conducted an Enter & View visit looking at the care and support provided at Archers Point Residential Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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A patient experience report with 601 reviews collected, covering the period from April-June 2019. We found that 454 (76%) were positive, neutral 43 (7%) and 104 (17%) were negative experiences of service provision. -
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Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
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A patient experience report with 600 reviews collected, covering the period from July-September 2019. We found that 469 (78%) were positive, neutral 43 (7%) and 88 (15%) were negative experiences of service provision. -
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We conducted an Enter & View visit looking at the care and support provided at Burrows House. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.