Reaching out to our local community
We strive to make sure we hear from as wide a range of our diverse community as possible. We want to tell the people who make decisions and change things about the experiences everyone has with health and care services.
We understand that factors such as culture, location, wealth, education, environment and discrimination can lead to worse health outcomes, and we support the strong consensus that this must change. At Healthwatch Bromley, we stand ready to help by doing more to amplify the voices of communities that go unheard and reduce the barriers they face.
Our Impact in Care Homes
We reach out to the seldom heard and investigate their experiences of health and care services. This includes those in local care homes where we continued to conduct Enter and View visits amid the pandemic and make recommendations to the management of these care homes who implement these changes. This improves the lives of the service users, staff, family and friends of the service users.
Making Mental Health Services More Accessible
Thanks to your feedback we have made recommendations to advise the Care Quality Commission to carry out special reviews or investigations into mental health services that are areas of concern.
The impact we made during the pandemic
Since COVID-19 has struck, it's more important than ever to support and listen.
Nationally, thanks to our network of Healthwatch we have been able to help the response to COVID-19 with rapid feedback from people who have had first-hand experience of services. We're making sure that everyone can use health services, including those that don't have the internet.
Transcript
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