Enter & View Report: Fairmount Residential Care Home

Key Findings:

Residents:

Activities and Personal Involvement

“I know all the people, they’re charming and kind and the whole place is lovely.”

COVID-19 and Visiting

“Family and friends come to see me, depending on what they’ve got to do.”

Relatives:

Activities and Personal Involvement

“Every day is planned; mum was playing dominoes today when we arrived. She has never been one to join group activities, but they have got her joining in with the sing-a-longs.”

Diet and Nutrition

“We have sat down with them to go through mum’s food likes and dislikes.”

COVID-19 and Visiting

“Over the past two years the staff have been brilliant - there has only been a matter of weeks when I was unable to see my mum – they made arrangement for secure visits, for window visits and phone calls to keep me in touch with my mum - for what they do and have done they deserve a much higher rate of pay.”

Feedback and Complaints

“Yes, very happy always kept nice and staff very obliging. They always listen and respond in a timely manner.”

Recommendations

• The home appears to have a lack of dementia friendly signage. For example, the toilet signs are for general purpose (as used in schools, restaurants, parks, and the wider community). There is no special adaptation.
• Visiting is 10:30am to 4:00pm, with mealtimes protected. This suggests there is no provision for visiting at midday, or in the evenings.
• Team meetings are said by one staff member to be monthly, and by another quarterly - this suggests that intervals between meetings are inconsistent.