-
Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems. -
Report -
A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April–June 2022. We found that 427 (71%) local residents reviewed positively with star rating 4-5, 27 (5%) neutral with star rating 3 and 146 (24%) negative with star rating 1-2. -
Report -
A patient experience report with 602 reviews collected, covering the period from January – March 2022. We found that 410 (68%) reviews were positive with star rating 4-5, 24 (4%) neutral with star rating 3 and 168 (28%) negative with star rating 1-2. -
Report -
A patient experience report with 611 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October – December 2021. We found that 471 (77%) local residents reviewed positively with star rating 4-5, 25 (4%) neutral with star rating 3 and 115 (19%) negative with star rating 1-2. -
Report -
A patient experience report with 601 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July – September 2021. We found that 415 (69%) local residents reviewed positively, 35 (6%) were neutral and 151 (25%) were negative. -
Report -
A patient experience report with 632 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April - June 2021. We found that of the total number of patient experiences received 411 (65%) were positive, 44 (7%) were neutral and 177 (28%) were negative. -
Report -
Our Patient Experience Report covers dental services in the London Borough of Bromley for the period July - December 2020. We gathered data from 175 local residents asking their feedback on Covid-19 observations, including PPE and cleanliness, profiteering and outbreaks. -
Report -
A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January-March 2021. We found that 468 (78%) local residents reviewed positively with star rating 4-5, 17 (3%) were neutral and 115 (19%) were negative. -
Report -
A patient experience report with 407 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2020. We found that 299 (74%) local residents reviewed positively with star rating 4-5, 12 (3%) were neutral and 96 (23%) were negative. -
Report -
A patient experience report with 576 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July-September 2020. We found that 466 (81% ) local residents reviewed positively with star rating 4-5, neutral 26 (5%) and 84 (14%) negative. -
Report -
We conducted research by sending out surveys to gain a baseline understanding of the access to and provision of dental services within Bromley. This report seeks to highlight to what extent residents are able to access dental services, their experiences when doing so and an idea about service provision by the dentists. -
Report -
A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July-September. We found that 422 (70%) were positive with star rating 4-5, 31 (5%) neutral with star rating 3 and 147 (25%) negative with star rating 1-2. -
Report -
A patient experience report with 642 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January - March 2023. -
Report -
Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,487 resident's experiences of health and social care services in the London Borough of Bromley and produced 13 reports. -
Report -
A patient experience report with 658 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April - June 2023. -
Report -
A patient experience report with 624 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July - September 2023.
-
Report -
A patient experience report with 640 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2023. -
Report -
A patient experience report with 613 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January - March 2024. -
Report -
Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,472 resident's experiences of health and social care services in the London Borough of Bromley and published 16 reports. -
News -
Healthwatch Bromley has decided to do a research study focusing on housebound people with long-term conditions and their experience of accessing necessary health and social care services. -
Report -
A patient experience report with 601 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April - June 2024. -
Advice and Information -
How can I get the most out of my next visit to the dentist? Take a look at our tips to help you prepare for your appointment and make sure you understand your treatment and how much it will cost. -
Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Advice and Information -
With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
News -
The new Bromley health campaign, #YourPrimaryCare, has launched to let residents know that their GP practice is open and here for you and your family. -
Report -
We embarked on a joint project with fellow South East London Healthwatch's to assess patients’ experience of access to primary care from July 2021. We gathered the feedback of 149 residents and inspected 43 websites of local NHS GP practices in Bromley. -
Report -
A patient experience report with 300 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April-June 2020. We found that 233 (78%) local residents reviewed positively with star rating 4-5, 5 (2%) neutral and 62 (20%) negative. -
Report -
A patient experience report with 600 reviews collected, covering the period from July-September 2019. We found that 469 (78%) were positive, neutral 43 (7%) and 88 (15%) were negative experiences of service provision. -
Report -
A patient experience report with 601 reviews collected, covering the period from April-June 2019. We found that 454 (76%) were positive, neutral 43 (7%) and 104 (17%) were negative experiences of service provision. -
Report -
Our annual report aims to highlight the impact of health and social care services within the Borough of Bromley over the period of April 2018 - March 2019. We gathered a total of 2,193 patient responses, 1,794 which are positive and 399 which are negative. -
Report -
A patient experience report with 603 reviews collected, covering the period from January-March 2019. We found that 443 (73%) were positive, neutral 81 (14%) and 79 (13%) were negative experiences of service provision. -
Report -
We carried out a research project in the London Borough of Bromley considering the health and social care needs and experiences of seldom heard communities through contacting different faith groups and engaging with communities that may not be regular service users. -
Report -
We collected local views on the Long Term Plan through surveys, focus groups and events between April and May 2019, to give tens of thousands of people the opportunity to help local hospitals, GP surgeries and community services hear about the changes people would like to see happen. -
Report -
A patient experience report with 602 reviews collected, covering the period from October-December 2018. We found that 484 (80%) were positive and 118 (20%) were negative experiences of service provision. -
Report -
A patient experience report with 603 reviews collected, covering the period from July-September 2018. We found that 472 (79%) were positive and 66 (11%) were negative experiences of service provision. -
Report -
A patient experience report with 605 reviews collected, covering the period from April-June 2018. We found that 475 (79%) were positive and 130 (21%) were negative experiences of service provision. -
Report -
We conducted an Enter & View visit at Cross Hall GP Surgery. During our visit we spoke to 16 patients and 3 staff members. Overall, positive feedback was received from patients regarding Cross Hall Surgery. -
Report -
We carried out a research project to assess the consistency and accuracy of GP out-of-hours answerphone messages, website information and complaint procedures across the London Borough of Bromley. We carried out a comprehensive review of all public facing information provided by the borough’s 45 GP practices. -
Report -
We embarked upon a research project specifically focusing on GP Access and the patient experience, which took place from November 2014 - March 2015. The report details information regarding booking systems in local GP practices and a snapshot of local people’s experiences and concerns. This report hopes to point out areas of success in the current system and suggest areas where improvements are needed. -
Report -
Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,442 resident's experiences of health and social care services in the Borough of Bromley and we produced 12 reports about the improvements people would like to see to health and social care services. -
Report -
Our annual report includes how we have engaged and supported people over the year. -
Report -
Our annual report includes how we have engaged and supported people over the year. -
News -
Doctors of the World’s has produced an animation: -
News -
The COVID-19 vaccine is free of charge on the NHS -
News -
From 1st September 2021, NHS Digital will begin collecting patient data and medical records from GP Practices in England. -
News -
The move to more digitally-led healthcare has worked well for some but excluded others over the past year. Healthwatch England report explores how people have been excluded and what needs to happen to get the care they need. -
News -
The NHS in south east London is very busy due to rising coronavirus infection rates, but they are still helping you get urgent care when you need it. -
News -
Healthcare Cards are available to help adults who are homeless to get access to London GP practices.