Patient Experience Report 2024/2025 Quarter 1

76 isits were carried out to different local venues across the borough to reach as many as people as possible.

Layout of the report

This report is broken down into three key sections:

• Quarterly snapshot
• Experiences of GP Practices
• Experiences of Hospital Services

GPs and hospitals have dedicated sections as we ask specific questions about these services when carrying out engagement. They are the two services about which we receive most feedback. Both sections highlight good practice and areas for improvement.

This report gives a general overview of what Bromley residents have told us within the last three months. Additional deep dives relating to the different sections can be requested and are dependent on additional capacity and resource provision.

Rating Scale Change from October 2023
In response to feedback received during our review of the Patient Experience Programme we have changed our 5-star rating system from 1*= Terrible – 5* = Excellent to 1*= Very Poor – 5* = Very Good. This aligns with the rating scale used by our national body, Healthwatch England.

Questions using a different rating scale remain the same.