Patient Experience Report 2022/2023 Quarter 2

Key Findings:

For the Q2 report, we successfully carried out 36 face-to-face visits. Healthwatch Bromley engaged with service users and collected patient experience feedback from across the borough during visits to GP practices, hospitals, vaccination and community health centres.

Of the 600 reviews collected this quarter, 422 (70%) were positive with star rating 4-5, 31 (5%) neutral with star rating 3 and 147 (25%) negative with star rating 1-2.

Hospital Services

• Hospitals received the largest number of reviews this quarter (173) and feedback we gathered from patients was overall very good. We also received a significantly larger number of reviews this quarter in comparison to Q1 (88).

GP Services

• GP services received the second highest number of reviews this quarter (159). Of these 23% (36) were negative, 8% (13) were neutral, and 69% (110) were positive. In comparison to Q1, the positive reviews have gone up by over 10% (58%). This indicates people have been more satisfied with their experience visiting a GP practice over the past three months.

Dental Services

• Dentists received the third highest number of reviews this quarter (123). Of these 11% (13) were negative, and 89% (110) were positive. These figures are very similar to the previous quarter, which received 14% negative, 1% neutral and 85% positive reviews.