Annual Report: 2021-2022
Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,442 resident's experiences of health and social care services in the Borough of Bromley and we produced 12 reports about the improvements people would like to see to health and social care services.
Key Findings:
How we’ve made a difference throughout the year.
These are the biggest projects we worked on from April 2021 to March 2022:
- Supported the COVID-19 vaccination programme by promoting information on the walk-ins and pop-up vaccination clinics for Bromley and South East London.
- Worked with the Clinical Commissioning Group (CCG) to improve our quarterly Patient Experience reports and strengthen our relationship.
- Achieved 18,800 impressions on the HW Bromley Twitter account from July to September, which is 15% higher than we had from April to June 2021.
- Launched a new Mental Health (MH) patient experience survey. The survey aims to encourage feedback on MH services as this is a recognised gap in our work.
- Carried out two virtual Enter & View visits to Oatlands and Oatleigh Care Homes.
- In partnership with NHS SE London CCG and Bromley Well we organised an online session ‘Keeping Well Together This Winter’. The session formed part of the Bromley Self Care Week.
- Shared two Enter & View reports with care homes visited this year and received responses from both to our recommendations.
- Developed engagement and marketing materials for a cancer information project following discussions with various partners.
Downloads
If you need this document in a different format, please email info@healthwatchbromley.co.uk or call 020 388 60752.
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Annual Report: 2021-2022
