Patient Experience Report 2023/2024 Quarter 1

65 visits were carried out to different local venues across the borough to reach as many as people as possible.

Layout of the report

This report is broken down into five key sections:

• Quarterly snapshot
• Experiences of Hospital Services
• Experiences of GP Practices
• Experiences of ‘Other’ Services
• Appendix

GPs and Hospitals have been given dedicated sections as we ask tailored questions about these services when carrying out engagement. These are the top two services we receive most feedback about. Each of these sections highlight good practice and areas of improvement.

This report functions as a standardised general overview of what Bromley residents have told us within the last three months. Additional deep dives relating to the different sections can be requested and are dependent on additional capacity and resource provision.