1. Report -

    We conducted an Enter & View visit looking at the care and support provided at Florence Nursing Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
  2. Report -

    A patient experience report with 602 reviews collected, covering the period from October-December 2018. We found that 484 (80%) were positive and 118 (20%) were negative experiences of service provision.
  3. Report -

    We carried out a research project in the London Borough of Bromley considering the health and social care needs and experiences of seldom heard communities through contacting different faith groups and engaging with communities that may not be regular service users.
  4. Report -

    We conducted an Enter & View visit looking at the care and support provided at Glebe Court Nursing Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
  5. Event -

  6. Report -

    Our annual report includes how we have engaged and supported people over the year.
  7. Event -

  8. Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.
  9. Report -

    Our report consists of research where we aimed to obtain views and experiences of South East London residents to support local implementation of the NHS Long Term Plan.
  10. Report -

    We collected local views on the Long Term Plan through surveys, focus groups and events between April and May 2019, to give tens of thousands of people the opportunity to help local hospitals, GP surgeries and community services hear about the changes people would like to see happen.
  11. Event -

  12. Event -

  13. Page -

  14. Report -

    We conducted an Enter & View visit looking at the care and support provided at Lauriston House Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
  15. Report -

    We conducted an Enter & View visit looking at Bromley Well. Their aim is to help the local population to stay both emotionally and physically well and to remain independent. Four Enter & View visits on four Bromley Well workshops were conducted over a one month period in June across varied locations. The workshops were evaluated through the use of a bespoke observation sheet, together with client and staff feedback forms.
  16. Report -

    Our annual report aims to highlight the impact of health and social care services within the Borough of Bromley over the period of April 2018 - March 2019. We gathered a total of 2,193 patient responses, 1,794 which are positive and 399 which are negative.
  17. Report -

    A patient experience report with 603 reviews collected, covering the period from January-March 2019. We found that 443 (73%) were positive, neutral 81 (14%) and 79 (13%) were negative experiences of service provision.
  18. Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.
  19. Report -

    We conducted an Enter & View visit looking at the care and support provided at Archers Point Residential Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
  20. Report -

    A patient experience report with 601 reviews collected, covering the period from April-June 2019. We found that 454 (76%) were positive, neutral 43 (7%) and 104 (17%) were negative experiences of service provision.
  21. Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.
  22. Event -

  23. Event -

  24. Report -

    A patient experience report with 600 reviews collected, covering the period from July-September 2019. We found that 469 (78%) were positive, neutral 43 (7%) and 88 (15%) were negative experiences of service provision.
  25. Report -

    We conducted an Enter & View visit looking at the care and support provided at Burrows House. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
  26. News -

    The Cancer Information and Support Services Report received a response from King's College Hospital NHS Foundation Trust and NHS South East London Integrated Care Board (Bromley).
  27. News -

    Further industrial action by ambulance service staff around the country is set to take place on Wednesday 11 January 2023.
  28. News -

    Join the Community Roadshow at The Glades Shopping Centre on Friday 13 and Saturday 14 January with information on vaccination.
  29. News -

    Healthwatch Bromley gives you the chance to say what you think about how local health and social care services are run. Your experiences are important and can help to inform commissioners and service providers. Please take five minutes to share your story with us.

  30. News -

    Take part in Children’s Mental Health Week. Help make a difference to the lives of children and young people across the UK.
  31. Report -

    Updated 12th June 2023.

    On 20th July 2022 we conducted an in-person visit at Hollybank, a children’s respite centre in Bromley.
  32. Report -

    An E&V visit was carried out on 28th October 2022 by three E&V Authorise Representatives (AR). The visit was announced and planned in partnership with the home. In preparation for the visit, we shared with the registered manager a poster announcing our visit to display in communal areas and copies of questionnaires explaining the purpose of E&V visits. 
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  34. News -

    The BSCP has now published its Annual Report covering 2021-22.

    This detailed report covers partnership activity to safeguard children and young people in Bromley and to promote their welfare, and the impact that activity had.
  35. Advice and Information -

    When a stroke strikes remember F.A.S.T for the signs.
  36. News -

    Healthwatch England new data shows a worrying increase in the number of people avoiding vital care.
  37. News -

    In March 2023, Bromley Healthcare launched a new specialist nurse-led service to support children and young people with bladder and bowel conditions in Bromley.
  38. Report -

    Healthwatch Hounslow developed a survey with five other local Healthwatch organisations run by Your Voice in Health and Social Care (YVHSC). The survey covered 3 main elements 999, 111 and working with partners with questions very closely aligning to the issues outlined by LAS in the project brief provided to Healthwatch.
  39. Report -

    Bromley Dementia Support Hub is a charitable service that is commissioned by London Borough of Bromley (LBB) and delivered by Bromley, Lewisham & Greenwich (BLG) Mind and Age UK.
  40. News -

    We are recruiting for a new full-time Patient Experience Officer to support the Boroughs of Bromley and Lewisham. Application deadline: Thursday 27th April, 5pm
  41. News -

    Bank Holidays can affect the opening hours of local pharmacies. The following guide provides the opening hours for pharmacies in London which have been asked to open on Friday 7th April, Sunday 9th April and Monday 10th April 2023.

  42. News -

    COVID-19 is still with us and making thousands of people ill every week. Protection against COVID - 19 (either from catching the virus or from a previous vaccination) fades over time. This spring, the NHS is offering a further vaccination to those at highest risk of severe illness from the virus.
  43. Advice and Information -

    It’s the start of #BowelCancerAwarenessMonth!

    Throughout April, we’ll be raising awareness so that you #KnowTheHigh5 symptoms of #BowelCancer.

  44. News -

    Our office will close for the Easter Bank Holiday.
    We'll respond to any calls or messages once we return to the office on Tuesday 11th April.
  45. Report -

    On 16th November 2022 Healthwatch Bromley visited Foxbridge House, a purpose-built care and nursing home in Orpington, Kent. Foxbridge House is provided and run by Care UK. In its prospectus, the home offers high standards of nursing, residential, respite and specialist dementia care for up to 84 residents.
  46. Report -

    A patient experience report with 645 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October- December.
  47. News -

    The Cancer Information and Support Survey was a local project run by Healthwatch Bromley from March to June 2022. The project aimed to identify and understand trends in the support needs of people, and their loved ones, living with or beyond different types of cancer.

    We designed an infographic that illustrates ratings of cancer support across three cancer groups and the preferred location for a new cancer information and support centre.
  48. Report -

    On 4th August 2022, Healthwatch Bromley visited Fallowfield, a nursing home located in a residential area of Chislehurst. The home is a three-acre Victorian mansion surrounded by extensive landscaped gardens, situated next to Fairlight residential home.
  49. News -

    Nurses who are members of the Royal College of Nursing (RCN) will be striking from 8pm on 30 April to 8pm on 2 May at Guys and St Thomas’s (GSTT), and Kings. Unite members (pharmacists, nurses, security and switchboard) will also be on strike on 2 May at GSTT (times tbc).
  50. News -

    South East London Integrated Care System (SEL ICS) is working hard to ensure everyone receives the maximum protection against potential illness and disease - including getting the information and support they need, and access to vaccinations wherever they live.