Enter & View Report: Foxbridge House

On the day of the visit, we gathered responses through face-to-face interviews. Prior to the visit, we also sent paper questionnaires to Foxbridge House for distribution.

During the E&V visit, the registered manager, Stella Barnes, gave us a tour of the facilities, which are well maintained by staff. We were able to view residents’ bedrooms, communal living areas, kitchen, dining area, the salon, and activity rooms.

We were not able to visit the first floor, due to renovation works in progress.

At the time of the visit, the home had 51 residents. After our tour, we were able to interview the registered manager, four staff members, (including the Hospitality Manager and a receptionist), two residents and two family members.

Following the visit, our official ‘Enter & View Report’, shared with the service provider, local commissioners and regulators, outlines what has worked well, and makes recommendations on what could work better.