London Ambulance Service Strategy Report, January 2023

Report - 27 March 2023

Healthwatch Hounslow developed a survey with five other local Healthwatch organisations run by Your Voice in Health and Social Care (YVHSC). The survey covered 3 main elements 999, 111 and working with partners with questions very closely aligning to the issues outlined by LAS in the project brief provided to Healthwatch.

The survey was posted online in December, distributed via available email networks across the Healthwatch staff team and supported by Facebook posts and twitter activity, including paid for adverts.

On 13th December 2022 Healthwatch staff visited Princess Royal University Hospital (PRUH), run by Kings College Hospital NHS Foundation Trust, and located in Orpington . During this visit we spoke with patients in the discharge lounge and some ward areas of the hospital, talking to people about their experiences of London Ambulance Service (LAS).

We spoke with approximately 12 people during these visits and subsequently wrote up the conversations and experience detail provided. Where relevant we have included case studies under the appropriate findings section in this report.

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Bromley LAS Report January 2023
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