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Advice and Information -
It's so important that you feel supported as a new parent. Read the article below to find out where you can go to get the help you need. -
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We gathered extensive patient feedback for Bromley Maternity Voices (BMV) to:
• Obtain the views of women who have experienced maternity services in Bromley, and pregnant women and their families on their maternity journey
• Identifying barriers, enabling communities and encouraging participant involvement
• Diversifying reach by innovative new ways to engage with service users
• Monitoring the issues that are identified and reporting findings regularly. -
News -
Have you given birth in the past 2 years in Bromley? If you were induced, we’d like your views! Kings and PRUH Maternity Voices Partnership are working alongside the King’s College Hospital maternity department to review and improve the induction of labour pathway. -
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King’s College Hospital is asking women, families and partners about what is important to them about maternity services across their sites -
Report -
Healthwatch from Bromley, Bexley, Greenwich and Lewisham carried out Enter & View visits to assess how supported patient's felt by the staff and how comfortable they felt in their surroundings. We observed Princess Royal University Hospital, Queen Elizabeth and Lewisham Hospitals’ Maternity Departments, and Darent Valley Hospital’s Maternity Department. -
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Our annual report includes how we have engaged and supported people over the year. -
News -
Are you passionate about improving and developing maternity care services in Bromley for women and their families? -
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The Joint Committee on Vaccination and Immunisation (JCVI) has advised that pregnant women should be offered the COVID-19 vaccine at the same time as the rest of the population, based on their age and clinical risk group. -
News -
We are supporting @HealthwatchE’s campaign calling on new mums and birthing parents to share their experience of mental health support. Please help us spread the word and share our survey with your audiences. -
Report -
A patient experience report with 642 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January - March 2023. -
News -
Are you a young mum aged 26 & below? Join young mums wellbeing hub!
Get information on health and wellbeing and much more. Open every 2nd Wednesday of the month from 10am-2pm. See poster attached for more information.
St Edward’s Church, St Keverne Road, Mottingham, London SE9 4AQ. -
News -
Join Bromley 0-19 next week for a Q&A session on Instagram Stories -
Advice and Information -
Keep your little one healthy and happy by attending an Infant Feeding drop-in clinic! -
Report -
A patient experience report with 624 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July - September 2023.
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Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Advice and Information -
With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
Report -
A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April–June 2022. We found that 427 (71%) local residents reviewed positively with star rating 4-5, 27 (5%) neutral with star rating 3 and 146 (24%) negative with star rating 1-2. -
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A patient experience report with 602 reviews collected, covering the period from January – March 2022. We found that 410 (68%) reviews were positive with star rating 4-5, 24 (4%) neutral with star rating 3 and 168 (28%) negative with star rating 1-2. -
News -
The new Bromley health campaign, #YourPrimaryCare, has launched to let residents know that their GP practice is open and here for you and your family. -
Report -
We embarked on a joint project with fellow South East London Healthwatch's to assess patients’ experience of access to primary care from July 2021. We gathered the feedback of 149 residents and inspected 43 websites of local NHS GP practices in Bromley. -
Report -
A patient experience report with 611 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October – December 2021. We found that 471 (77%) local residents reviewed positively with star rating 4-5, 25 (4%) neutral with star rating 3 and 115 (19%) negative with star rating 1-2. -
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A patient experience report with 601 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July – September 2021. We found that 415 (69%) local residents reviewed positively, 35 (6%) were neutral and 151 (25%) were negative. -
Report -
A patient experience report with 632 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April - June 2021. We found that of the total number of patient experiences received 411 (65%) were positive, 44 (7%) were neutral and 177 (28%) were negative. -
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A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January-March 2021. We found that 468 (78%) local residents reviewed positively with star rating 4-5, 17 (3%) were neutral and 115 (19%) were negative. -
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A patient experience report with 407 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2020. We found that 299 (74%) local residents reviewed positively with star rating 4-5, 12 (3%) were neutral and 96 (23%) were negative. -
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A patient experience report with 576 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July-September 2020. We found that 466 (81% ) local residents reviewed positively with star rating 4-5, neutral 26 (5%) and 84 (14%) negative. -
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A patient experience report with 300 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April-June 2020. We found that 233 (78%) local residents reviewed positively with star rating 4-5, 5 (2%) neutral and 62 (20%) negative. -
Report -
A patient experience report with 600 reviews collected, covering the period from July-September 2019. We found that 469 (78%) were positive, neutral 43 (7%) and 88 (15%) were negative experiences of service provision. -
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A patient experience report with 601 reviews collected, covering the period from April-June 2019. We found that 454 (76%) were positive, neutral 43 (7%) and 104 (17%) were negative experiences of service provision. -
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Our annual report aims to highlight the impact of health and social care services within the Borough of Bromley over the period of April 2018 - March 2019. We gathered a total of 2,193 patient responses, 1,794 which are positive and 399 which are negative. -
Report -
A patient experience report with 603 reviews collected, covering the period from January-March 2019. We found that 443 (73%) were positive, neutral 81 (14%) and 79 (13%) were negative experiences of service provision. -
Report -
We carried out a research project in the London Borough of Bromley considering the health and social care needs and experiences of seldom heard communities through contacting different faith groups and engaging with communities that may not be regular service users. -
Report -
We collected local views on the Long Term Plan through surveys, focus groups and events between April and May 2019, to give tens of thousands of people the opportunity to help local hospitals, GP surgeries and community services hear about the changes people would like to see happen. -
Report -
A patient experience report with 602 reviews collected, covering the period from October-December 2018. We found that 484 (80%) were positive and 118 (20%) were negative experiences of service provision. -
Report -
A patient experience report with 603 reviews collected, covering the period from July-September 2018. We found that 472 (79%) were positive and 66 (11%) were negative experiences of service provision. -
Report -
A patient experience report with 605 reviews collected, covering the period from April-June 2018. We found that 475 (79%) were positive and 130 (21%) were negative experiences of service provision. -
Report -
We conducted an Enter & View visit at Cross Hall GP Surgery. During our visit we spoke to 16 patients and 3 staff members. Overall, positive feedback was received from patients regarding Cross Hall Surgery. -
Report -
We carried out a research project to assess the consistency and accuracy of GP out-of-hours answerphone messages, website information and complaint procedures across the London Borough of Bromley. We carried out a comprehensive review of all public facing information provided by the borough’s 45 GP practices. -
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We embarked upon a research project specifically focusing on GP Access and the patient experience, which took place from November 2014 - March 2015. The report details information regarding booking systems in local GP practices and a snapshot of local people’s experiences and concerns. This report hopes to point out areas of success in the current system and suggest areas where improvements are needed. -
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Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,442 resident's experiences of health and social care services in the Borough of Bromley and we produced 12 reports about the improvements people would like to see to health and social care services. -
Report -
Our annual report includes how we have engaged and supported people over the year. -
Report -
Our annual report includes how we have engaged and supported people over the year. -
News -
Doctors of the World’s has produced an animation: -
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The COVID-19 vaccine is free of charge on the NHS -
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From 1st September 2021, NHS Digital will begin collecting patient data and medical records from GP Practices in England. -
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The move to more digitally-led healthcare has worked well for some but excluded others over the past year. Healthwatch England report explores how people have been excluded and what needs to happen to get the care they need. -
News -
The NHS in south east London is very busy due to rising coronavirus infection rates, but they are still helping you get urgent care when you need it. -
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Healthcare Cards are available to help adults who are homeless to get access to London GP practices. -
News -
Need a blood test?
The community phlebotomy walk-in is changing.