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In December 2013, we initiated a small scale research programme to engage with parents who attended Bromley’s Children and Family Centres (CFCs) and learn more about their experiences of using local health and social care services. 374 people responded to our surveys across the six CFCs. -
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A statutory function of Healthwatch Bromley is to provide information and signposting to residents on health and social care services. Based on our intelligence we identified diabetes as one area of focus for our work. -
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The Cancer Information and Support Survey was a local project run by Healthwatch Bromley. The project aimed to identify and understand trends in the support needs of people, and their loved ones, living with or beyond different types of cancer. -
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Updated 12th June 2023.
On 20th July 2022 we conducted an in-person visit at Hollybank, a children’s respite centre in Bromley. -
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An E&V visit was carried out on 28th October 2022 by three E&V Authorise Representatives (AR). The visit was announced and planned in partnership with the home. In preparation for the visit, we shared with the registered manager a poster announcing our visit to display in communal areas and copies of questionnaires explaining the purpose of E&V visits.
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Healthwatch Hounslow developed a survey with five other local Healthwatch organisations run by Your Voice in Health and Social Care (YVHSC). The survey covered 3 main elements 999, 111 and working with partners with questions very closely aligning to the issues outlined by LAS in the project brief provided to Healthwatch. -
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Bromley Dementia Support Hub is a charitable service that is commissioned by London Borough of Bromley (LBB) and delivered by Bromley, Lewisham & Greenwich (BLG) Mind and Age UK. -
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On 16th November 2022 Healthwatch Bromley visited Foxbridge House, a purpose-built care and nursing home in Orpington, Kent. Foxbridge House is provided and run by Care UK. In its prospectus, the home offers high standards of nursing, residential, respite and specialist dementia care for up to 84 residents.
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A patient experience report with 645 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October- December. -
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A patient experience report with 642 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January - March 2023. -
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Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,487 resident's experiences of health and social care services in the London Borough of Bromley and produced 13 reports. -
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An E&V visit was carried out on 12th June 2023. The visit was announced and planned in partnership with the home. In preparation for the visit, we shared with the registered manager a poster announcing our visit to display in communal areas, and copies of questionnaires explaining the purpose of E&V visits. -
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Based on comments about the service from residents and our committee, Healthwatch Bromley decided to investigate how social prescribing was working in 2022 – 2023 in the London Borough of Bromley. We developed two surveys – for patients and Primary Care professionals – and a set of interview questions for social prescribing link workers (SPLWs). -
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The E&V visit was carried out on Thursday 21st June 2023. The visit was announced and planned in partnership with the home. During this visit, four E&V ARs were present. The registered manager was friendly and welcoming upon arrival. The atmosphere felt peaceful, and the home appeared tidy. -
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A patient experience report with 658 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April - June 2023. -
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A patient experience report with 624 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July - September 2023.
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The E&V visit was carried out on Thursday 1st November 2023 and two E&V Authorised Representatives (ARs) were present. It was announced and planned in partnership with Springfield. In preparation, we shared with the manager a poster announcing the E&V, to share with tenants, staff and family members, and questionnaires explaining the purpose of the visit in more detail. -
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A patient experience report with 640 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2023. -
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The E&V visit was carried out on Thursday 28th September 2023 and four E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail. -
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This report describes a research project on ophthalmology services (OS) available to residents of the London Borough of Bromley (LBB), and lists its findings and recommendations. Survey responses indicated that service users are broadly satisfied with the range of services available to them.