Ophthalmology Report, Autumn/Winter 2023
Ophthalmology services are generally performing satisfactorily. Patient reports of their experience of treatment, referral and communication were generally positive, but some negative experiences were reported. Survey responses, and particularly individual case studies, raised questions about the following:
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Delays in the referral process, including the role of GPs
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Long waiting times at all stages
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Inefficiency of the appointments system
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Communication between services and by services with patients, including by telephone
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Information given to patients before, during and after treatment
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Treatment choices offered to patients
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Service provision for housebound residents
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Role and availability of the Minor Eye Conditions Service (MECS) in Bromley
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Access for people with mobility issues or experiencing financial pressures of travel costs.
From our findings, we have made evidence-based recommendations for actions to be taken by commissioning and provider partners to improve local ophthalmology services.
The attached report includes a formal response, at the back, from King's College Hospital NHS Foundation Trust, NHS London Dental, Optometry and Pharmacy Commissioning Hub, Primary Ophthalmic Solutions and Bexley, Bromley & Greenwich Local Optical Committee, and South East London Integrated Care Board (SEL ICB).
