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A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April–June 2022. We found that 427 (71%) local residents reviewed positively with star rating 4-5, 27 (5%) neutral with star rating 3 and 146 (24%) negative with star rating 1-2. -
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A patient experience report with 300 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April-June 2020. We found that 233 (78%) local residents reviewed positively with star rating 4-5, 5 (2%) neutral and 62 (20%) negative. -
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We conducted an Enter & View visit looking at Bromley Well. Their aim is to help the local population to stay both emotionally and physically well and to remain independent. Four Enter & View visits on four Bromley Well workshops were conducted over a one month period in June across varied locations. The workshops were evaluated through the use of a bespoke observation sheet, together with client and staff feedback forms. -
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We set out to speak to Year Five and Year Six children from Highfield Junior School. We were interested in learning what knowledge the children had around healthy eating and to also raise awareness. To do this we used
Public Health guidance to focus on: the Eatwell plate, sugar levels, salt levels, intake of water, the importance of exercise, the 5 a day message. We obtained 119 responses during the course of the workshops. -
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This report explores young people's attitudes and experiences toward sexual health and healthy relationships, in the hope that it would raise awareness around the services that are available, the laws around sex and healthy teenage relationships. This report documents the findings of the research, which took place from December 2016 to February 2017. -
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We conducted an Enter & View visit to engage with tenants of the Extra Care Schemes to understand their experience of the service and provide them with the opportunity to voice their opinions regarding the care that they receive and the environment in which they live. We engaged with 65 tenants and 37 staff members. -
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We visited 5 food banks across the boroughs of Bromley and Lewisham. We interviewed residents about their experiences of accessing health and social care services and the circumstances which has caused them to access community services in the borough. The community providers of food banks were also engaged, regarding information around numbers and their front line experiences. -
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The purpose of the Self-Care Week event was to raise awareness of the Self Care week and importance of self-care, to encourage stakeholders to take part in the campaign and to encourage self-care to their service users, to promote our achievements in supporting patients in self-care so far. -
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This report draws together responses to our Young People’s Survey, and gives an insight into the thoughts of young people in Bromley regarding health services. -
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On 12th July 2022, Healthwatch Bromley visited Antokol Care Home, a residential care home established in 1951 to care for elderly Polish refugees. Originally located in Beckenham, it was relocated to Chislehurst. Antokol provides housing and care for up to 36 residents, including 21 individuals with dementia and six with additional long-term conditions.
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Updated 12th June 2023.
On 20th July 2022 we conducted an in-person visit at Hollybank, a children’s respite centre in Bromley. -
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Bromley Dementia Support Hub is a charitable service that is commissioned by London Borough of Bromley (LBB) and delivered by Bromley, Lewisham & Greenwich (BLG) Mind and Age UK. -
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A patient experience report with 645 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October- December. -
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On 4th August 2022, Healthwatch Bromley visited Fallowfield, a nursing home located in a residential area of Chislehurst. The home is a three-acre Victorian mansion surrounded by extensive landscaped gardens, situated next to Fairlight residential home.
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A patient experience report with 642 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January - March 2023. -
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On 23rd February 2023, Healthwatch Bromley visited Homefield, an inclusive purpose-built nursing home, situated in a quiet area of Bickley. The home offers a person-centred nursing care home for up to 42 older people and it is specialised in supporting people living with dementia. Homefield Care Home is provided and run by Mission Care. -
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Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,487 resident's experiences of health and social care services in the London Borough of Bromley and produced 13 reports. -
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An E&V visit was carried out on 12th June 2023. The visit was announced and planned in partnership with the home. In preparation for the visit, we shared with the registered manager a poster announcing our visit to display in communal areas, and copies of questionnaires explaining the purpose of E&V visits. -
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The E&V visit was carried out on Thursday 21st June 2023. The visit was announced and planned in partnership with the home. During this visit, four E&V ARs were present. The registered manager was friendly and welcoming upon arrival. The atmosphere felt peaceful, and the home appeared tidy. -
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A patient experience report with 658 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April - June 2023. -
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The E&V visit was carried out on Thursday 27th July 2023. The visit was announced and planned in partnership with the home. In preparation, we shared with the home a poster, announcing the E&V, to display in communal areas and copies of questionnaires explaining the purpose of the E&V in further detail.
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The E&V visit was carried out on Thursday 1st November 2023 and two E&V Authorised Representatives (ARs) were present. It was announced and planned in partnership with Springfield. In preparation, we shared with the manager a poster announcing the E&V, to share with tenants, staff and family members, and questionnaires explaining the purpose of the visit in more detail. -
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A patient experience report with 640 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2023.