News and reports

A patient experience report with 596 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July - September 2025.

The E&V visit was carried out on Wednesday 24th September; four E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail and seeking feedback.

The E&V visit was carried out on Tuesday 1st July; four E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail and seeking feedback.

A patient experience report with 541 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April - June 2025.

Healthwatch Bromley is committed to empowering local residents to make best use of health and social care services. We initiated this research project to collect insights from and analyse the needs of Bromley young carers aged 11 – 19, in response to suggestions that this potentially vulnerable group might need targeted support to make better use of these services.

The E&V visit was carried out on Wednesday 14th May 2025; four E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail and seeking feedback.

Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,392 resident's experiences of health and social care services in the London Borough of Bromley and published 16 reports.

This report presents the key findings and recommendations from our comprehensive evaluation of housebound Bromley residents with long-term conditions (LTC). Our objective was to review the quality of care and identify improvements which would enhance service delivery and better meet the diverse needs of service users and unpaid carers. We focused on what services exist and who are the providers, ease of access to necessary services and the availability of health and social care information.

The E&V visit was carried out on Thursday 17th April; four E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail and seeking feedback.

A patient experience report with 610 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January - March 2025.

The E&V visit was carried out on Monday 17th April 2025; two E&V ARs were present. It was announced and planned in partnership with the centre. In preparation, we shared with the manager a poster, announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail and seeking feedback.

The E&V visit was carried out on Thursday 30th January 2025; four E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster, announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail and seeking feedback.