News and reports

A patient experience report with 598 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2024.

The E&V visit was carried out on Wednesday 28th August; five E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail and seeking feedback.

The E&V visit was carried out on Thursday 5th December 2024; three E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster, announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail and seeking feedback.

The E&V visit was carried out on Thursday 28th November 2024; two E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail and seeking feedback.

The E&V visit was carried out on Tuesday 10th September 2024;four E&V ARs were present.It was announced and planned in partnership with the home.In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail and seeking feedback.

A patient experience report with 583 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July - September 2024.

The E&V visit was carried out on Thursday 4th July; five E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail and seeking feedback.

A patient experience report with 601 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April - June 2024.

The E&V visit was carried out on Thursday 6th June 2024; six E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail. 

This report presents the key findings and recommendations from a comprehensive evaluation of community mental health services in Bromley. Our objective was to review the quality of care and identify areas for improvement, to enhance service delivery and meet the diverse needs of service users.

The E&V visit was carried out on Tuesday 26th March; five E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail.

Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,472 resident's experiences of health and social care services in the London Borough of Bromley and published 16 reports.