Enter & View: Prince George Duke of Kent Court
Located in Chislehurst, Prince George Duke of Kent Court provides residential care, nursing, and residential dementia support. It is owned and run by the Royal Masonic Benevolent Institution Care Company, (part of the Masonic Charitable Foundation).
At its latest inspection in January 2022, the CQC rated Prince George Duke of Kent Court “Good”.
The home primarily caters for Freemasons and their dependants aged 60 and over. During our visit, 69 residents were living at the home. Current residents are aged between 71 – 105 years; the majority have a long-term condition (LTC) and 39 have dementia.
Residents are referred into the service by word of mouth, masonic lodges, and local authorities.
We received feedback from ten residents and five family members. We sought feedback on satisfaction levels, diet, activities, personal development, access to healthcare, socialisation, safety, and communication with the home. Residents and family members expressed high levels of satisfaction with the services provided by Prince George Duke of Kent Court.
We received feedback forms from 13 staff members and one from management. During our observation, we noted that all staff were interacting with the residents in a kind and respectful manner.
Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the home's manager, can be found at the back of the report.
