Enter & View: KYN Bickley
KYN Bickley is situated on Bickley Park Road in Bromley. Based in a neo-classical building, the home is run by KYN Limited, providing residential and nursing care, dementia care, palliative care, and respite care.
The home is spread across three floors: Queensmead (for residents living with dementia) is on the ground floor and Sundridge on the lower ground floor. The first floor is planned to accommodate more residents but during our visit was not open.
According to their website, KYN “strive to enhance residents’ quality of life by focusing on the cornerstones of good health: nutrition, physical activity, mental stimulation, and sociability.
During our visit, 60 residents were living at KYN Bickley. All residents are self-funded. The majority have a long-term condition (LTC) and 22 live with dementia.
We received feedback from 22 residents and six family members. We enquired about satisfaction levels, diet, activities and personal development, access to healthcare, socialisation, safety, and communication with the home. Residents and family members expressed satisfaction with the services provided by KYN.
Most residents reported feeling supported and given an active role in making their own decisions about mealtimes and choice of social activities. Assistance is available for residents who require help with eating or drinking. The majority said they feel warm and safe.
We received feedback forms from 16 staff members and two from management. During our observation, we noted that all staff were interacting with the residents in a kind and respectful manner.
Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the home's manager, has not yet been received.
