Patient Experience Report 2024/2025 Quarter 3

58 visits were carried out to different local venues across the borough to reach as many as people as possible.

This report is broken down into three key sections:

• Quarterly Snapshot
• Experiences of GP Practices
• Experiences of Hospital Services

GPs and hospitals have dedicated sections as we ask specific questions about these services when carrying out engagement. They are the two services about which we receive most feedback. Both sections highlight good practice and areas for improvement.

The GP and hospital chapters start with some example comments, giving a flavour of both the positive and negative feedback we hear from local people. The next section is summary findings, which includes good practice and areas of improvement. This is followed by a final section, capturing the full data set of quantitative and qualitative analysis, a further PCN/Trust breakdown and an equality analysis page.

How we use our report

Our local Healthwatch has representation across various meetings, boards and committees across the borough where we share the findings of this report.

Additional Deep Dives

This report functions as a standardised general overview of what Bromley residents have told us within the last three months. Additional deep dives relating to the different sections can be requested and are dependent on additional capacity and resource provision.

Additional note on 19th March 2025:

The report was originally published on 25th February. We recently identified an error in our Q3 Patient Experience and have made the necessary changes. 

• Page 17 – ‘Thematic Analysis’ - the figures for Access (Appointment availability) have been amended