Enter & View: Nettlestead
Nettlestead is a family-owned care home situated on Sundridge Avenue in Bromley. It is run by Nightingale Retirement Care Limited, which has thirty years’ experience and provides long term residential, respite and transitional care at two sites including Nettlestead, and a wider homecare service across south-east London, Kent and Croydon.
The home is CQC registered to care for adults over 65 years. During our visit, 20 residents were living at the home. Current residents are aged between 78 – 103 years; six have a long-term condition (LTC) and 11 have dementia. There are six residents on the ground floor, nine on the first floor and five on the second floor.
We received feedback from eight residents and 13 family members. We sought feedback on satisfaction levels, diet, activities, personal development, access to healthcare, socialisation, safety, and communication with the home. Residents and family members expressed high levels of satisfaction with the services provided by Nettlestead.
We received feedback forms from seven staff members and one from management. During our observation, we noted that all staff were interacting with the residents in a kind and respectful manner.
Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the home's manager, can be found at the back of the report.
