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We conducted an Enter & View visit looking at the care and support provided at Elmwood. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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We conducted an Enter & View visit looking at the care and support provided at Greenhill. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out about our role, our plans and our people.
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Our annual report includes how we have engaged and supported people over the year. -
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Find out how we can help you access the support you need to live well. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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We conducted an Enter & View visit looking at the care and support provided at Park Avenue Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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We conducted research by sending out surveys to gain a baseline understanding of the access to and provision of dental services within Bromley. This report seeks to highlight to what extent residents are able to access dental services, their experiences when doing so and an idea about service provision by the dentists. -
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We conducted an Enter & View visit at Cross Hall GP Surgery. During our visit we spoke to 16 patients and 3 staff members. Overall, positive feedback was received from patients regarding Cross Hall Surgery. -
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We conducted an Enter & View visit looking at the care and support provided at Baycroft Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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A patient experience report with 605 reviews collected, covering the period from April-June 2018. We found that 475 (79%) were positive and 130 (21%) were negative experiences of service provision. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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We conducted an Enter & View visit looking at the care and support provided at Bromley Park Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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A patient experience report with 603 reviews collected, covering the period from July-September 2018. We found that 472 (79%) were positive and 66 (11%) were negative experiences of service provision. -
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We conducted an Enter & View visit looking at the care and support provided at Rowena House Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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The NHS in south east London is very busy due to rising coronavirus infection rates, but they are still helping you get urgent care when you need it. -
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South East London CCG is organising a briefing on the Covid-19 vaccination programme in south east London (SEL) on Monday 25 January 3 pm to 4 pm on Microsoft Teams. -
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When you become eligible for vaccination, you will receive an invitation to come forward for your vaccination. For most people, this will be a letter either from BGPA, the GP Practice or the national NHS. Some people might receive a text or phone call from BGPA or the GP Practice. -
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The NHS has planned extensively to deliver the largest vaccination programme in our history. The first COVID-19 vaccine (Pfizer/BioNTech) has been rigorously tested and confirmed as safe and highly effective by the expert Medicines and Healthcare products Regulatory Agency (MHRA). -
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NHS South East London CCG has commissioned: -
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Prime Minister Boris Johnson visited the Orpington Health and Wellbeing Centre this morning (15 February 2021) to meet primary care staff, volunteers and patients getting their Covid-19 vaccinations. -
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Join this online event to get the latest update on the vaccination programme in Bromley
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The NHS in south east London has teamed up with the Al-Emaan Mosque in Keston, Bromley, to offer local residents another place to get their COVID-19 vaccination. -
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Residents are being strongly encouraged to respond positively to their call up notification over the coming weeks or book an appointment online to attend a vaccination centre. -
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Our annual report includes how we have engaged and supported people over the year. We heard from 1,883 people this year about their experiences of health and social care. We engaged with and supported approximately 2,511 people during the COVID-19 pandemic this year. We worked on and produced 11 projects and reports about the improvements people would like to see to health and social care services. -
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Our Patient Experience Report covers dental services in the London Borough of Bromley for the period July - December 2020. We gathered data from 175 local residents asking their feedback on Covid-19 observations, including PPE and cleanliness, profiteering and outbreaks. -
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Our Patient Experience Report covers pharmacy services in six London boroughs for the period October - December 2020. The London Borough of Bromley gathered data from 74 local residents asking their feedback on Covid-19 observations, including PPE and cleanliness, profiteering and outbreaks.
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A patient experience report with 407 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2020. We found that 299 (74%) local residents reviewed positively with star rating 4-5, 12 (3%) were neutral and 96 (23%) were negative. -
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There will be a NHS COVID-19 vaccination clinic held at the Cotmandene Community Resource Centre on Friday 23 April 2021 for eligible residents. Address: 64 Cotmandene Crescent, Orpington BR5 2RG. -
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Our annual report provides a summary of the experiences people have shared with us and highlights the action we have taken in response. Take a look to see how people's views are impacting decisions made by NHS and social care leaders. -
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In southeast London, we have now passed the one million COVID-19 vaccine mark. Health and care partners from across the Our Healthier South East London (OHSEL) Integrated Care System (ICS) is celebrating the efforts of staff who have given one million COVID vaccinations as part of the efforts to prevent people from getting seriously ill from COVID-19. -
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The Joint Committee on Vaccination and Immunisation (JCVI) has advised that pregnant women should be offered the COVID-19 vaccine at the same time as the rest of the population, based on their age and clinical risk group. -
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The NHS in south east London is working with GPs, volunteers, and faith leaders at the Al-Emaan Mosque in Keston to offer the COVID-19 vaccination to people of all faiths and none. -
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There is a plethora of misinformation about the Covid vaccine widely shared on social media and messaging apps that is undermining some people’s confidence in the vaccine.