We are recruiting - Patient Experience Officer

Key to YVHSC Healthwatch services is the Patient Experience Programme. In each borough there are weekly, monthly and quarterly patient experience targets to achieve. The Patient Experience Officer will directly deliver the programme in the London Borough of Bromley.

MAIN DUTIES AND RESPONSIBILITIES

1. To lead and direct local patient experience activities for Bromley.
2. To gather patient experience feedback on health and social care services through an extensive outreach programme across the borough.
3. To support people to share their experiences with us.
4. To achieve weekly, monthly and quarterly Patient Experience targets.
5. To identify engagement opportunities across the boroughs to collect patient feedback and liaise with relevant partners as appropriate.
6. To maintain robust systems for collating and analysing patient and resident feedback, including maintaining relevant databases and utilising relevant reports and graphics.
7. To upload, analyse, interpret and present the results of the patient experiences collected.
8. To produce quarterly patient experience reports for the borough.
9. To train, support and supervise volunteers to participate in the collection of patient experiences.
10. To refer people to the Healthwatch information and signposting service and the NHS Complaints Advocacy Service.
11. To establish and develop positive and productive relationships with relevant health and social care providers to enable access to services and impact from themes and trends.
12. To support the ongoing development of the Patient Experience Programme.
13. To work with the Operations Manager to identify and follow up themes and trends, ensuring impact from the patient voice.
14. To review external online health and social care review platforms for relevant integration of patient reviews

Recruitment timeline:

LOCATION: Currently at Waldram Place, SE23 2LB (office base), with regular community work taking place across the London Borough of Bromley.

Please note only successful applicants will be notified as to whether they have an interview.

To apply please send your CV and a covering letter addressing the person specification to info@healthwatchbromley.co.uk   

Please note all roles will require a DBS check. Further information can be found in the attached download.