Enter & View: Burrell Mead
Burrell Mead is situated in West Wickham on the border of Bromley and Croydon. Provided and run by Westwood Housing Association, the residential home provides care and support to elderly residents.
Burrell Mead is a not-for-profit organisation. According to their website, they “own their own buildings and residents' fees are channelled directly into providing the best care possible at an affordable rate”.
At the time of our visit, 20 residents were living at Burrell Mead. Most are self-funding, three are funded by the local authority (LA). The majority of residents have a long-term condition (LTC) and ten are living with dementia.
We received feedback from seven residents and eight family members. We enquired about satisfaction levels, diet, activities and personal development, access to healthcare, socialisation, safety, and communication with the home. Overall, residents and family members expressed satisfaction with the service provided by Burrell Mead. Residents reported feeling warm, safe, and appreciated having a say in the types of activities offered.
We received feedback forms from ten staff members and two from management. During our observation, we noted that all staff were interacting with the residents in a kind and respectful manner.
Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the home's manager, can be found at the back of the report.
