Enter & View: Beckenham Park
Beckenham Park Care Home is located west of Bromley, with elderly residents receiving care and support. The development comprises a range of studio and one-bedroom apartments, each equipped with private bathrooms. There are 100 beds within the home – 24 are allocated to two 12 bedded dementia communities. This is the model that is used with the company for a nursing home.
Branded as part of the Avery Collection, it offers residential, dementia, nursing, and respite care. Support ranges from assisted living to full nursing care, provided around the clock by their nursing care team.
Beckenham Park Care Home tailors support to meet individual needs by creating bespoke care plans which are regularly reviewed.
The response rates to our questionnaires, on the day of the visit, were very low. We spoke with the manager about questionnaire distribution pre-visit and telephone follow ups with anyone who was unable to be there on the day. The manager confirmed that they had sent two emails to all staff and provided questionnaires in communal areas for family members/friends and residents to complete in their own time.
We were told that the home has a very effective communication process with relatives’ forums, 1:1s and an open-door policy so everyone is able to share their views directly with management. Because of the low response rate, this E&V report cannot give a full and accurate picture of the overall experience of the home. We will encourage staff, family members, friends and relatives to continue sharing feedback with us this year.
Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the home's manager, can be found at the back of the report.
