Enter & View: Queens Court

Queens Court is run by Lorven Housing Ltd and provides accommodation* for persons who require nursing or personal care. Its specialisms and care services are for adults over and under 65 with dementia, mental health conditions and physical disabilities.

We were told that the maximum bed capacity is 30, but there is also a shared room as when required.

We received feedback from seven family members and five residents. Due to residents’ lack of capacity, we were unable to speak to everyone during the E&V. The responses received from family members were sent to us in the post and we spoke to some people on the telephone after the visit.

We asked questions related to mealtimes, emergency arrangements, access to healthcare, social life and communication. Some residents were unable to answer all the questions fully due to their cognitive impairment.

We also received feedback from the operations manager, the registered manager, and nine staff members including kitchen personnel. During our observation, we noted that all staff were actively interacting with the residents.

Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the home's manager, can be found at the back of the report.