Enter & View: Hestia Mental Health Flexible Support Service (MHFSS)

In Bromley, we were asked by the council to conduct an E&V solely focusing on the Mental Health Flexible Support Service (MHFSS). Therefore, this report is not an observation of all the services Hestia delivers in Bromley. These include Housing (Tenancy Sustainment Service), Mental Health & Complex Needs (Mental Health Flexible Support Service), Modern Slavery Response (Outreach Support), Offenders & Rehabilitation (Orwell House) and Volunteer (Phoenix Project). Further information can be found on their website; hestia.org/bromley.

The E&V visit was carried out on Tuesday 13th February 2024 by two E&V ARs at a Valentine’s Day special event organised by the MHFSS team in The Lounge at Anerley Town Hall. All service users were invited to have food, enjoy karaoke and play a variety of games.

The purpose of this visit was to gain a general sense of satisfaction. The nature of the E&V visit, taking place at an MHFSS day event, meant that most of our engagement was through general conversation with individuals throughout the day. We were also given some completed staff and service users questionnaires when we arrived at the event. 

Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the area manager, can be found at the back of the report.