News and reports

A patient experience report with 576 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July-September 2020. We found that 466 (81% ) local residents reviewed positively with star rating 4-5, neutral 26 (5%) and 84 (14%) negative.

We conducted a virtual Enter & View visit (online and telephone) of Clairleigh Nursing Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as Covid-19 precautions.

We conducted a virtual Enter & View visit (online and telephone) of Baycroft Grays Farm Road Care Home, a nursing and residential care home in Bromley. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as Covid-19 precautions.

A patient experience report with 300 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April-June 2020. We found that 233 (78%) local residents reviewed positively with star rating 4-5, 5 (2%) neutral and 62 (20%) negative.

We gathered extensive patient feedback for Bromley Maternity Voices (BMV) to:
• Obtain the views of women who have experienced maternity services in Bromley, and pregnant women and their families on their maternity journey
• Identifying barriers, enabling communities and encouraging participant involvement
• Diversifying reach by innovative new ways to engage with service users
• Monitoring the issues that are identified and reporting findings regularly.

Our annual report includes how we have engaged and supported people over the year.

We carried out a research project in the London Borough of Bromley considering adults 18+ years who live in the Borough and who have a diagnosis under the Autistic Spectrum Condition (ASC). The aim of this project was to: hear the experiences of people with this condition; gain a greater understanding that would help to improve local health and social care services; review the local strategies; and inform an Autism Care Pathway for Bromley.

We conducted an Enter & View visit looking at the care and support provided at Burrows House. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.

A patient experience report with 600 reviews collected, covering the period from July-September 2019. We found that 469 (78%) were positive, neutral 43 (7%) and 88 (15%) were negative experiences of service provision.

A patient experience report with 601 reviews collected, covering the period from April-June 2019. We found that 454 (76%) were positive, neutral 43 (7%) and 104 (17%) were negative experiences of service provision.

We conducted an Enter & View visit looking at the care and support provided at Archers Point Residential Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.

A patient experience report with 603 reviews collected, covering the period from January-March 2019. We found that 443 (73%) were positive, neutral 81 (14%) and 79 (13%) were negative experiences of service provision.