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We conducted an Enter & View visit looking at the care and support provided at Regency Court. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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We conducted an Enter & View visit looking at the care and support provided at Apsley Court. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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We conducted an Enter & View visit looking at the care and support provided at Norton Court. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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We conducted an Enter & View visit looking at the care and support provided at Crown Meadow Court. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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We conducted an Enter & View visit looking at the care and support provided at Durham House. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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We set out to speak to gain a wider understanding and appreciation of the young people of Bromley’s attitude toward mental health and in the hope that it would raise awareness around the services that are available. A total of 350 young people aged 10-17 took part in our engagement. -
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Our annual report includes how we have engaged and supported people over the year. -
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We conducted an Enter & View visit to engage with tenants of the Extra Care Schemes to understand their experience of the service and provide them with the opportunity to voice their opinions regarding the care that they receive and the environment in which they live. We engaged with 65 tenants and 37 staff members. -
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The purpose of this Enter & View visit was to engage with patients and staff about their experience of Green Parks House and to gather their views. This included how involved people feel in planning their care, the ward environment, relationships between staff and patients and whether people feel safe. -
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We visited 5 food banks across the boroughs of Bromley and Lewisham. We interviewed residents about their experiences of accessing health and social care services and the circumstances which has caused them to access community services in the borough. The community providers of food banks were also engaged, regarding information around numbers and their front line experiences. -
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We held an event to raise awareness of Self Care Week and the importance of self-care and the self-management of health conditions. The event included four separate workshops focussing on particular self care issues: diabetes, eye care, respiratory diseases and mental health. -
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How can I get the most out of my next visit to the dentist? Take a look at our tips to help you prepare for your appointment and make sure you understand your treatment and how much it will cost. -
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We conducted an Enter & View visit looking at the care and support provided at Elmwood. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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We conducted an Enter & View visit looking at the care and support provided at Greenhill. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out about our role, our plans and our people.
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Our annual report includes how we have engaged and supported people over the year. -
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Find out how we can help you access the support you need to live well. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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We conducted an Enter & View visit looking at the care and support provided at Park Avenue Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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We conducted research by sending out surveys to gain a baseline understanding of the access to and provision of dental services within Bromley. This report seeks to highlight to what extent residents are able to access dental services, their experiences when doing so and an idea about service provision by the dentists. -
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We conducted an Enter & View visit at Cross Hall GP Surgery. During our visit we spoke to 16 patients and 3 staff members. Overall, positive feedback was received from patients regarding Cross Hall Surgery. -
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We conducted an Enter & View visit looking at the care and support provided at Baycroft Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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A patient experience report with 605 reviews collected, covering the period from April-June 2018. We found that 475 (79%) were positive and 130 (21%) were negative experiences of service provision. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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We conducted an Enter & View visit looking at the care and support provided at Bromley Park Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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A patient experience report with 603 reviews collected, covering the period from July-September 2018. We found that 472 (79%) were positive and 66 (11%) were negative experiences of service provision. -
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We conducted an Enter & View visit looking at the care and support provided at Rowena House Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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