Primary Care Network Report Patient Experience, April – December 2023
For this report, we have analysed three questions which we collect through our Patient Experience Programme and have close alignment to questions found in the 2023 GP Patient Survey.
1.How do you find getting an appointment? (access)
2.How do you find getting through to someone at your GP practice on the phone? (access)
3.How do you rate your overall experience? (overall experience)
Access questions have a 4-point rating scale. We have combined these options into ‘Good’ and ‘Poor’ for ‘getting an appointment’ and ‘Easy’ and ‘Not Easy’ for getting through on the phone to support comparisons with the GPPS analysis.
How to read to this report
Each Bromley PCN has a dedicated chapter with a separate analysis slide for each question which shows quarterly HW data and GPPS data. Additional narrative is provided on each slide.
NB. Not every patient answers every question so total responses may vary.
