Enter & View: Burrows House
Burrows House is managed by Gold Care Homes and is a residential care home with a capacity of 54 beds, catering to individuals aged 65+. The home provides a variety of care packages tailored to meet the specific requirements of its residents, with a particular focus on Alzheimer's and Dementia. Situated near the centre of Penge, Burrows House benefits from being close to local retail establishments and other essential facilities.
We received feedback from 12 family members and 10 residents. We asked questions related to mealtimes, emergency arrangements, access to healthcare, social life and communication. Some residents were unable to answer all the questions fully due to their cognitive impairment.
Residents expressed a high level of satisfaction with the quality of care and treatment they receive at Burrows House and family members expressed their satisfaction with the level of personal care provided to residents.
We received feedback from 23 staff members, including kitchen personnel. During our observation, we noted that all staff were actively interacting with the residents.
Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the home's manager, can be found at the back of the report.
